There are thousands of things one can consider essential for the success of any eCommerce business. Starting from a great landing page, an excellent marketing campaign, amazing products, good customer support, and so on.
However, that’s not what we are aiming for. There is something else that doesn’t fall in any of those categories. You can be great at all of that, but one thing can diminish all that great effort and work in a heartbeat.
That is a reliable order fulfillment company that is capable of fulfilling all of your orders in a timely and efficient manner. If you don’t have a reliable partner that can do that, then your eCommerce business is doomed. On the other hand, if you work with a reputable logistics company, you can focus on the other aspects of your eCommerce business and not on logistics.
That’s the secret sauce and the common nominator for every successful eCommerce business. Its efficiency is the difference-maker. It’s what keeps your clients happy and your business running on auto mode.
Top Traits of a Successful Order Fulfillment Company
The promise of excellence is preached by every order fulfillment company in the world. All claim that they are right there at the top with the industry leaders and that they can be trusted.
Unfortunately, not all are as good as advertised.
So, before you choose a logistics company that will take care of your orders, you need to know what makes them trustworthy. To that end, we’ve made a list of traits that reveal the best ones.
1. Global Presence
The best ones have warehouses and regional fulfillment centers in all major markets such as the USA, Europe, Asia, and Australia. Furthermore, they have established and ongoing relationships with local logistic companies from all over the world.
2. Integration with Various eCommerce Platforms
Nowadays, many eCommerce businesses are spread on every platform where they can sell their products. The best order fulfillment companies use software solution that is not only easy to use, offers a complete overview of the process, but also seamlessly integrate with other eCommerce platforms like eBay, Amazon, Etsy, and others.
3. Great Client Portfolio
The best order fulfillment companies should have been in this industry for years and have been in business with many companies. Their list of current and past clients should speak volumes about their trustworthiness.
4. Great Teams & Top Customer Support
In all successful companies in this sector, it is their human resources that make the difference. The best ones spend a lot of time and effort in getting the best and most experienced people to work for them. That way, they make sure their clients are served and helped by competent and knowledgeable people.
The criteria mentioned above are simple and easy to follow. The companies that check all the boxes should be on your shortlist. And from there, it is a matter of what specific terms they can offer and at what cost. The rest is up to you and what you find suitable for your eCommerce business.